Privacy Policy
Last Updated: 17 August 2026
This Privacy Policy explains how NF Services ("we", "us", or "our") collects, uses, stores, and protects information when you use the Grocery 24 mobile application ("App") and related services.
Grocery 24 is a grocery shopping application that allows users to browse products available at participating grocery stores, place orders, provide delivery information, and receive updates regarding their orders.
By using Grocery 24, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is reasonably necessary to provide and improve our services.
A. Personal Information
Depending on how you use Grocery 24, we may collect:
Full name
Mobile/telephone number
Email address
Delivery address
Account/login information
Order and purchase information
Information you provide when contacting customer support
Other information voluntarily provided by you
B. Payment Information
If you make a payment through the App, payment-related information may be processed by third-party payment service providers.
We do not intend to store your complete debit card, credit card, or other sensitive payment credentials on our servers unless specifically required for the operation of the payment service.
Payment information may be processed and protected according to the privacy policies and security practices of the applicable payment provider.
C. Order Information
When you place an order, we may collect and maintain information such as:
Products ordered
Order amount
Order date and time
Delivery information
Order status
Payment status
Refund or cancellation information
Order history
D. Device and Technical Information
When you use Grocery 24, certain technical information may be collected automatically, including:
Device type
Operating system and version
App version
IP address
Device identifiers, where applicable
App performance information
Crash and diagnostic information
Log information
This information may be used to maintain security, diagnose technical problems, and improve the performance of the App.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Account Management
Creating and managing your account
Authenticating your account
Maintaining your profile
Providing account-related services
Order Processing
Processing grocery orders
Confirming orders
Preparing and fulfilling orders
Coordinating delivery
Providing order status updates
Processing cancellations, refunds, and related requests
Communication
We may use your contact information to communicate with you regarding:
Order confirmations
Order status
Delivery updates
Account-related notifications
Customer support requests
Important service announcements
Where permitted by applicable law and where you have provided appropriate consent, we may also send promotional communications.
Service Improvement
We may use technical and usage information to:
Improve App functionality
Improve user experience
Identify and resolve technical problems
Analyze application performance
Detect and prevent fraud, abuse, and unauthorized activity
Legal and Regulatory Requirements
We may process information where necessary to:
Comply with applicable laws
Respond to lawful requests from authorities
Protect our legal rights
Investigate suspected fraud or abuse
Resolve disputes
Enforce our terms and policies
3. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties only when reasonably necessary to provide our services or fulfill legitimate business, legal, or security purposes.
Grocery Store / Order Fulfilment Partners
Information necessary to prepare and fulfill your order may be shared with the grocery store or participating merchant.
Delivery Partners
Where delivery is required, relevant information such as your name, telephone number, delivery address, and order details may be shared with delivery personnel or delivery service providers.
Payment Service Providers
Payment-related information may be processed by third-party payment processors to securely process transactions.
Technology and Service Providers
We may use third-party providers for services such as:
Cloud hosting
Database services
Application infrastructure
Analytics
Crash reporting
Push notifications
Security
Customer support
These service providers may process information on our behalf and are expected to handle information in accordance with applicable requirements.
Legal Authorities
We may disclose information when required or permitted by law, including in response to valid legal processes, government requests, court orders, or to protect the rights, safety, and security of users or our services.
4. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Where appropriate, we use secure communication protocols and access controls to protect information transmitted through the App.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain your account
Complete and maintain order records
Meet legal, tax, accounting, and regulatory obligations
Resolve disputes
Prevent fraud and abuse
Enforce our agreements
Protect our legal rights
When information is no longer required, we may delete or anonymize it in accordance with our data retention practices.
Certain transaction or order information may need to be retained even after account deletion where required by law or for legitimate legal, security, accounting, or fraud-prevention purposes.
6. Account and Data Deletion
You may request deletion of your Grocery 24 account and associated personal information at any time.
To request account deletion, please contact us at:
Email: nfservices.connect@gmail.com
Please use the subject:
"Grocery 24 – Account Deletion Request"
For security purposes, we may need to verify your identity and ownership of the account before processing the request.
For detailed information about the account deletion process, the information that may be deleted or retained, and applicable deletion timelines, please refer to our Account & Data Deletion Policy.
7. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
Right to know what personal information we collect
Right to access your personal information
Right to correct inaccurate information
Right to request deletion of your personal information
Right to restrict or object to certain processing
Right to withdraw consent where processing is based on consent
Right to request portability of certain information
Right to lodge a complaint with an applicable data protection authority
To exercise an applicable privacy right, contact us at:
We may request reasonable information to verify your identity before processing certain requests.
8. Location and Delivery Address Information
Grocery 24 may require your delivery address to fulfill grocery orders.
The delivery address may be used to:
Determine where your order should be delivered
Coordinate order fulfillment
Provide the address to relevant delivery personnel
Calculate or determine applicable delivery services
If the App uses device location services, location information will be used only where necessary for the relevant functionality and subject to the permissions you provide through your device.
You can manage location permissions through your device settings.
9. Cookies and Similar Technologies
Grocery 24 and its service providers may use cookies, software development kits (SDKs), local storage, or similar technologies where applicable.
These technologies may be used for purposes such as:
Maintaining essential application functionality
Improving application performance
Understanding usage patterns
Diagnosing technical problems
Improving user experience
Security and fraud prevention
The technologies used may vary depending on the version and functionality of the App.
10. Push Notifications
Grocery 24 may send push notifications to provide important information such as:
Order confirmations
Order status
Delivery updates
Account notifications
Important service announcements
Where supported by your device and operating system, you can manage notification permissions through your device settings.
11. Third-Party Services and Links
The App may use third-party services to provide certain functionality, including payment processing, analytics, hosting, notifications, delivery, and other technical services.
The App may also contain links to third-party websites or services.
We do not control the privacy practices of independent third parties. Their collection and use of information may be governed by their own privacy policies.
We encourage users to review the privacy policies of third-party services before providing information to them.
12. Children's Privacy
Grocery 24 is intended for general consumers and is not specifically directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.
If you believe that a child has provided personal information through Grocery 24, please contact us at:
13. Fraud Prevention and Security
We may process certain technical, account, and transaction information to detect, investigate, and prevent:
Fraudulent transactions
Account abuse
Unauthorized access
Malicious activity
Security incidents
Misuse of the App
This processing helps protect Grocery 24, our users, grocery stores, delivery partners, and payment services.
14. International Data Processing
Depending on the service providers and infrastructure used to operate Grocery 24, your information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we will take appropriate measures for the transfer and protection of personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our services
Application functionality
Technology
Legal or regulatory requirements
Our privacy practices
When we make changes, we will update the "Last Updated" date at the beginning of this policy.
We encourage you to periodically review this Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
NF Services
Grocery 24
Email: nfservices.connect@gmail.com
Subject: Privacy / Data Request
We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.